Get help with common issues and know when to contact Kakiyo support for technical assistance and account problems.
Common Issues
LinkedIn Connection Problems
Invalid Credentials:
Verify email and password accuracy
Maximum 2 retry attempts
Contact support after 2 failed attempts
Authentication Required:
Check email for verification code
Approve via LinkedIn mobile app
2-minute response window
Contact support if no verification received
Campaign Not Starting
Check Requirements:
Offering selected and configured
Prompts created (Context + First Message)
LinkedIn profile connected
Prospects imported
Variables configured
Low Performance Issues
Conversation Quality:
Test setup in Sandbox thoroughly
Review and refine prompts
Improve offering details
Check targeting relevance
Account Limits:
Verify daily invitation limits (30-40 max)
Check monthly limit compliance (800 max)
Monitor account health status
Important: If these solutions don't resolve your issue, contact Kakiyo support immediately to avoid potential account risks or further complications.
When to Contact Support
Immediate Support Needed
LinkedIn connection fails after 2 attempts
Account appears restricted or blocked
Campaign not sending messages
Billing or payment issues
Technical errors or platform bugs
Support Information to Provide
Account details: Your Kakiyo account email
Specific error: Exact error messages received
Steps taken: What you tried before contacting support
Campaign details: Which campaign or profile affected
Screenshots: Visual documentation of issues
Best Practices for Support Requests
Be specific: Describe the exact problem clearly
Include context: Provide relevant account and campaign information
Attach evidence: Screenshots help diagnose issues faster
Follow up: Respond promptly to support questions
Self-Help Resources
Before Contacting Support
Check documentation: Review relevant help articles
Test in Sandbox: Validate setup before assuming platform issues
Verify settings: Confirm all configurations are correct
Monitor limits: Ensure compliance with platform guidelines
Quick Fixes
Restart campaigns: Sometimes resolves temporary issues
Check credentials: Verify LinkedIn login information
Review limits: Ensure not exceeding safety parameters
Clear browser: Refresh and clear cache if web interface issues
Emergency Situations
Account Security Concerns
Suspected compromise: Contact support immediately
Unusual activity: Report any unexpected account behavior
Platform warnings: Forward any LinkedIn notifications to support
Business Critical Issues
Campaign failures: During important outreach periods
Multiple account problems: Affecting business operations
Data concerns: Any issues with prospect or campaign data
For fastest resolution, provide detailed information about your issue and what you've already tried when contacting support.