Kakiyo

Do Not Contact (DNC) lists let you exclude specific LinkedIn profiles from all outreach. Entries are automatically enforced at every stage: prospect import, task scheduling, and message generation.

Navigate to Prospects in the sidebar, then click the Do Not Contact tab.

___________________________________________________________

Enter the LinkedIn profile URL (full URL or just the profile path).

For agency teams, optionally select a Client to scope the entry.

1. Click Add to Do Not Contact.
2. Enter the LinkedIn profile URL (full URL or just the profile path).
3. For agency teams, optionally select a Client to scope the entry.
4. Click Add.

URLs are automatically normalized (protocol stripped, lowercased, trailing slashes removed).

Click the upload button to open the bulk import dialog.

Drag and drop or select a <code>.csv</code> file.

The parser automatically detects delimiters and extracts LinkedIn URLs from any column.

Results are displayed: entries added, duplicates skipped, and errors.

1. Click the upload button to open the bulk import dialog.
2. Drag and drop or select a <code>.csv</code> file.
3. The parser automatically detects delimiters and extracts LinkedIn URLs from any column.
4. Results are displayed: entries added, duplicates skipped, and errors.

Maximum 1,000 URLs per CSV upload.

Your DNC list is checked at four critical points in the pipeline:

Prospect import: Prospects on the DNC list are marked as skipped and not imported.

Task scheduling: Before assigning invitation or message tasks, the scheduler checks DNC.

Initial message generation: Before the AI writes a first message.

Reply generation: Before the AI writes a reply.

1. Prospect import: Prospects on the DNC list are marked as skipped and not imported.
2. Task scheduling: Before assigning invitation or message tasks, the scheduler checks DNC.
3. Initial message generation: Before the AI writes a first message.
4. Reply generation: Before the AI writes a reply.

Results are cached for 5 minutes per team for performance.

Agency teams can scope DNC entries to specific clients (subteams). When checking, the system applies both global and client-specific entries. Only teams on the Agency plan can use subteam-scoped DNC.

The DNC list is also available via the Public API:

<code>GET /v1/dnc/check?url=...</code> - Check a URL

<code>POST /v1/dnc/batch</code> - Bulk add entries

<code>DELETE /v1/dnc/:id</code> - Remove an entry

- <code>GET /v1/dnc</code> - List entries
- <code>GET /v1/dnc/check?url=...</code> - Check a URL
- <code>POST /v1/dnc</code> - Add an entry
- <code>POST /v1/dnc/batch</code> - Bulk add entries
- <code>DELETE /v1/dnc/:id</code> - Remove an entry

Maintain a list of LinkedIn profiles to exclude from all outreach. Add entries manually or import via CSV. DNC lists are enforced automatically across all campaigns.

Do Not Contact (DNC) Lists

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Do Not Contact (DNC) Lists

Accessing the DNC List

Adding Entries

Manual Entry

CSV Bulk Import

How DNC Is Enforced

Agency Subteam Scoping

API Access